Listen up, because this is where most agency owners shoot themselves in the foot.

You've just hired that perfect systematic person who ticks all the boxes.

They're organized, detail-oriented, and actually get excited about processes (yes, those unicorns exist). And then... you throw them into the deep end with a "here's our SOPs, good luck!" approach.

Three months later, you're wondering why they're drowning in confusion and your systems are in shambles..

Face the reality: if a person wasn't trained properly, that's not on them. That's on you as the leader.

Let me show you how to turn new hires into high-performing team members without losing your mind (or your profit margins).

The Four-Phase Training System That Actually Works

Phase 1: The Learning Phase (Weeks 1-2)

Think of this as the "look before you leap" phase. And no, just throwing SOPs at them doesn't count as training.

What Actually Works:

• Have them attend live client calls (yes, even if they're just listening)
• Make them shadow team meetings and document what they learn
• Give them real examples of work done right (and wrong)