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As the owners of service-based businesses, we need a PREDICTABLE CONSISTENCY of deliverables. Keep this in mind when reading this. Which is done by systems & operations, not by A-Players working 80 hours/week.
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If you're reading this, you've probably had your fair share of hiring headaches. Maybe you've hired someone with an amazing portfolio who turned your processes into chaos. Or perhaps you're tired of repeating the same instructions for the 100th time to that one team member who "prefers to do things their way." Or the person just lied to you and outsourced their work.
Trust me, I've been there. I was involved in hiring on both sides - as the professional seeking a job as well as Lead Analyst interviewing applicants for my team, as an Agency Owner, and, of course, as the one who helps other businesses.
Talking about other businesses, one of my clients once hired a designer with a mind-blowing portfolio who couldn't follow a simple file naming convention to save their life. That's when I realized something crucial:
technical skills are teachable, but systematic thinking and personal traits are rare gems.
Let me share the exact framework we use to find these systematic & reliable unicorns. No corporate jargon, just real, tested approaches that work.
This isn't just about skills - it's about the capacity to learn and adapt.
Here's what real competence looks like:
Real Example: It’s not a miracle that some people even having less experience than other candidates showed incredible ability to break down complex problems during the interview. Which usually results in outperforming people with twice of experience after 6 months of just being hired.